Owz365 Privacy Policy — Your data is safe with us

01 Introduction

Owz365 is an online gaming and betting platform serving players in Bangladesh and beyond. We understand how valuable your personal information is, and from day one, protecting user privacy has been our top priority.

This Privacy Policy describes what information owz365 collects, how it is used, who it is shared with, and how it is kept secure. It is a supplementary document to owz365's Terms and Conditions.

This policy applies to our website, mobile app, and all digital services offered by owz365. If you have any questions, do not hesitate to contact our support team.

02 What information we collect

Owz365 only collects information that is necessary to deliver our services, maintain security, and meet legal obligations. A detailed breakdown is provided below:

03 How we collect information

Owz365 may collect your information in several ways. The most common methods are:

• Provided directly: Information you provide when registering, logging in, or updating your profile.
• Automatically: Automatically, via cookies and log files while you browse the site.
• From third parties: From payment providers or identity verification services.
• Support chat: When you contact us via live chat or email.

Owz365 never collects sensitive information without your knowledge or consent. You are informed at every point of data collection.

04 Use of Collected Data

Owz365 uses the information it collects for the following purposes:

• To create, verify, and manage your account.
• To process deposits, withdrawals, and bonuses.
• To prevent fraud, money laundering, and illegal activities.
• To ensure the security and stability of the platform.
• To send you personalized promotions and offers (subject to your consent).
• To provide customer service and support.
• To fulfill legal obligations and meet the requirements of regulatory bodies.
• To improve owz365's service quality and overall user experience.

Owz365 never sells your information to advertisers or unknown third parties.

05 Data Sharing & Disclosure

Owz365 may share your information with third parties only in limited circumstances and strictly when necessary. The cases where sharing may occur are outlined below:

• Payment providers: To process deposits and withdrawals with Mobile Banking, Nagad, or other approved payment services.
• KYC provider: With trusted third parties for identity verification.
• Legal authorities: In cases involving a court order, government investigation, or legal obligation.
• Technology partners: For operational needs such as server hosting or security services, provided those partners comply with owz365's privacy policy.

Owz365 has data processing agreements in place with every third party. They are not permitted to use your information for any other purpose.

06 Data Protection Methods

Owz365 uses industry-standard technology and processes to protect your data. Our security measures include:

• SSL/TLS encryption — all data transfers are encrypted.
• Database encryption — sensitive data is stored in encrypted form.
• Two-Factor Authentication (2FA) — to secure your account.
• Regular security audits and penetration testing.
• Restricted staff access — only authorized personnel can view your data.
• Suspicious activity detection system.

That said, no method of transmission over the internet is 100% secure. owz365 is committed to providing the highest possible level of protection, but cannot be held liable for unforeseen security breaches.

07 Cookies & Tracking Technologies

Owz365 uses cookies and similar tracking technologies on its website and app. Cookies are small files stored in your browser that remember your preferences and session information.

• Essential cookies: Required to keep the site running and maintain your login session. These cannot be disabled.
• Performance cookies: To analyze site speed and performance.
• Preference cookies: To remember your language, theme, and display preferences.
• Analytics cookies: To understand which pages are used most (fully anonymized).

You can disable non-essential cookies through your browser settings. However, doing so may limit some features on owz365.

08 Data Retention Period

Owz365 does not retain your information longer than necessary. Our general policy is as follows:

• All information is retained for as long as your account remains active.
• Even after account closure, transaction records are kept for a minimum of 5 years to meet legal and regulatory obligations.
• KYC documents are retained for 5 years from the date of the last transaction.
• If you withdraw consent for marketing communications, the relevant data will be deleted as soon as possible.

Once the designated retention period ends, owz365 securely deletes or anonymizes your data.

09 Your Right to Privacy

Owz365 recognizes and respects the following rights you have over your personal information:

To exercise any of these rights, email owz365 Support at: [email protected] — we will respond within 30 days.

10 Protection of Minors

Owz365 strictly prohibits registration and gaming by anyone under the age of 18. We do not knowingly collect information from minors.

If a minor is found to have registered on owz365, their account will be immediately closed and all associated data deleted. Parents and guardians are encouraged to monitor their children's online activity.

11 Privacy Policy Updates

Owz365 may update this Privacy Policy at any time. For significant changes, registered users will be notified by email or in-app notification.

Continued use of owz365 after any updates constitutes acceptance of the revised policy. We recommend checking this page periodically.

12 Contact & Complaints

If you have any questions, requests, or complaints regarding this Privacy Policy, please get in touch with us:

• Email: [email protected]
• Live chat: click the chat icon in the bottom-right corner of the site.
• For general inquiries FAQ Page View.

Owz365 aims to resolve all complaints within 30 business days. Urgent data protection matters receive a faster response.